The company does a lot of due diligence before hiring someone. Usually there is a one on one interview with the District Manager. If that goes well than a one on one or teleconference interview with the Regional Manager occurs (about a week or two later). In the meantime, the company performs a rather exhaustive background check to ensure that you are a prime candidate. It takes about 3 weeks, from start to finish, to go through the procedures. Additional testing and role-play scenarios are part of the interview process. The interview is part of a scripted process to make sure there are few variances from candidate to candidate. As in most interviews, you would be asked to discuss your strengths and how you would react/behave in certain simulated circumstances.