I applied online. The process took 1+ week. I interviewed at Sunglass Hut (New York, NY) in Aug 2018
Interview
It was quick, you meet with the talent manager and if all goes well with answering her questions, you briefly meet the store manager and do a role playing quiz to test your selling skills. Complete the background check, and then 3 days of training before you start.
Interview questions [1]
Question 1
What techniques would you use as an associate to upsell products?
Asked about experience, situational questions (was there ever a time where), if I'm interested in fashion, and register skills. Then the second in person part was role playing approaching a customer, giving advice, and testing a little knowledge about sunglasses like shapes and color theory.
Interview questions [1]
Question 1
Was there ever a time where you had to deal with a difficult customer?
Phone (asked about availability, location & if I wanted full time/part time) then in person. Asked simple scenario questions about how I handled conflict and describe how I would sell stuff.
Interview questions [1]
Question 1
If I could speak any other languages? Can I interact with a diverse group of people?
I applied through an employee referral. I interviewed at Sunglass Hut
Interview
It really depends on your manager as there’s no specific set guidelines. Generally easy questions and basic questions regarding sales. I’ve helped my manager come up with scenarios on top of some easy basic questions.