I applied online. The process took 2 weeks. I interviewed at Santander in Jan 2018
Interview
I applied online through the Santander UK website, I was then invited to a phone interview which I'm going to be reviewing here (I will then write another review about the assessment day):
First of all, the interviewer called me about several hours after the interview was scheduled and did not apologise about this. Then I started to answer questions...and at the end I was informed about what will happen if I am successful at this stage, which I was.
Interview questions [8]
Question 1
How does the role sound to you?
Do you have any notice period?
How do plan on coming to work?
Have you previously worked for Santander?
CCJ, Bankruptcy, IVA, Eligibility to work in the UK?
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service