I applied online. The process took 2 weeks. I interviewed at Santander
Interview
Apply online by sending a cv then if successful they invite you to do an online assessment which includes competency based questions, maths mainly percentages, and database work. If successful they send you an email to book a telephone interview which again ask you questions about your previous work. Tell me a time..
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Interview questions [1]
Question 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Interview questions [1]
Question 1
Describe a time you have used great customer service