Group interview between 8 people. First we filled out a form on contact details and availability. Then they asked questions after which we had role play. After role play they asked questions on the activity itself. After which they asked us if we had any questions for them. Make sure you read up on WOW factors and make sure you ask questions at the end and always have a smile, they're looking for people with a positive attitude. Got a call the day after with the offer
I applied online. The process took 1 week. I interviewed at River Island in Aug 2013
Interview
I had a phone interview followed by group interview. Group interview was mainly team building exercises with a few questions of how we'd solve certain problems. Hiring was a phone call a week later.
Interview questions [1]
Question 1
Standard questions - describe a time when you gave good customer service etc.
I applied online. The process took 1 week. I interviewed at River Island
Interview
Interviewed in a group of about 12 people which from the get go was a bit ridiculous, 6 or 7 might have been ok, but group interviews as a whole aren't the best way of determining how well a person can fill a role or what they're really like. We were only asked two questions, what celebrity we would take to a party and why we wanted to work for River Island. It was almost like trick questions, because we were never given a chance to talk about our experience, you sort of had to try to branch off your answer to include it. But how could you possibly determine a good candidate from just those questions? It was clear they were just looking for the loudest and most out spoken people. Lastly we were asked to put together an outfit for a client in groups of two, which was fair enough in terms of cross selling and up selling etc, but kind of a poor way of determining team work at the very least because each pair couldn't be evaluated throughout the entire process. At the end we were told we would know by the end of the week if we were chosen as they still had some individual interviews to conduct, I got an email early the next morning to say I didn't get the job, well before the rest of the interviews were even conducted. There was no reason given and seeing as how I seemed to be the only person there with any experience in fashion retail, and spread over so many areas of it, I'm willing to bet it came down to the fact that I wasn't as loud and 'chatty' as some of the other candidates. They also seemed to favor those who could work all day every day with no exceptions as they asked for this first thing, which I thought was a little unfair over the holidays because some people might travel to see family etc, and need Christmas eve or Boxing day off.