Qatar Airways Customer Service (CSR) interview questions
based on 18 ratings - Updated Oct 14, 2025
Easyinterview difficulty
Mostly positiveinterview experience
How others got an interview
85%
Applied online
Applied online
15%
In Person
In Person
Interview search
18 interviews
Viewing 1 - 5 of 18 Interviews
Qatar Airways interviews FAQs
Customer Service (CSR) applicants have rated the interview process at Qatar Airways with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 80% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service (CSR) roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Qatar Airways overall takes an average of 68 days.
Common stages of the interview process at Qatar Airways as a Customer Service (CSR) according to 1 Glassdoor interviews include:
Other: 100%
Here are the most commonly searched roles for interview reports -
I was originally scheduled for a final interview in-person for a remote position. Originally, Qatar was not willing to reimburse my travel expenses, but I agreed to the in-person interview anyway and secured transportation. 5 days before the interview my time slot was abruptly changed. 3 days before the interview, my time slot changed again and I was informed that the interview would be virtual and the following morning. I had to pay cancellation fees on my train fare that were not reimbursed. I agreed to the rescheduled time and format, but was feeling a little uneasy. The interview was not that great and I felt as though the responsibilities and candidate requirements shifted with each interview I attended. I was also never told the salary band for this role, only that there was no bonus structure. Although it seems like a respected company to work for, the interview process itself was unprofessional and left a bad taste in my mouth.
Interview questions [1]
Question 1
They basically quizzed me on Qatar Airways and asked really specific and technical questions on how I would approach certain account management scenarios.
Interviewed people through 3rd party company and hired alot of people for very low salaries and manipulated the whole market, there should be no 3rd party hiring from a company of this status
Interview questions [1]
Question 1
what does the words customer service representative mean to ypu?
I applied online. The process took 4 months. I interviewed at Qatar Airways in Jul 2019
Interview
First I have an interview, then they said I was hired but seens the new office is still on process, so I have to wait for the final conformation, then I wait untill after 4 months, and finally I got the job, it's a long waiting time.
Interview questions [1]
Question 1
Tell me something about yourself, how to deal with difficult customers