Omni Hotels interview questions

I have applied to this company for years and never got a call back. Once I included a cover letter I received a call within the hour. I was asked to come in for an interview and fill out a paper job application. I preceded to have an interview with an HR employee. She asked questions from a piece of paper and wrote down my answers. She asked basic questions like: "Why do you want to work here?", "Can you work any schedule?", and "describe a time when you have to provide exceptional customer service to an angry guest.". After the interview she called the Spa and asked if the Spa Director was available to meet me. The director came to meet me and we went to talk outside the spa. She was very nice and seemed accommodating. We set up a time for me to come back and perform (2) 50 min massages 1 Deep tissue, and 1 Swedish.