The hiring manager is a very traditional 80's boss who wants a fresh grad with 15 years Contact Center Solutions Expert experience.
The recruiter seemed very frustrated about the rate of failure of her recruits due to the manager being specific about the answers he'd get during the culture fit/technical interview.
The first technicalinterviewer was very fair and transparent guy. He said my chances aren't that high because the job requires specific skill encompassing networking, voip, analytics, wfm, crm and a lot more.
The second I got to the room the hiring manager gave off a sigh of frustration. Having done interviews before, I kinda knew I was the "waste of time" applicant whose gonna be smacked in the face with how I won't be fit for the job. True enough, he aggressively made all attempts to say it to my face for a whole 30 mins. He was weirded out that I applied for their CCS support vacancy and said a technical support just isn't enough of a qualification. A bit weird when the role is called exactly that. Was told that 70% of the issues encountered is code heavy so having little java experience didn't help. When I asked him if he could describe or tell the services they offered, the reply was "you should tell me that". I get that he is the big boss, yeah. But his "please my ego or go home" approach isn't really indicative of a good working environment.
When he listed the languages they use, I was pointing out what I know about them and he seemed clueless about what he was saying. I pointed out that I want to see if I am fit for the job and he was a bit pissed that I even tried applying despite having a very proven cv, exemplary work attitude and willingness to take the challenge.
My advice, suck up and you'd better be experienced in CCS. Stroke his ego and you might let his guard down. This is decievingly not a technical support post. I've been through a lot of interviews. It shouldn't be abrasive and personal. It's 2020, come on.
