NEXT Retail Sales Assistant interview questions

Over the phone interview after completing the test online. It was very chill conversation between me and the manager of the store. She asked easy, basic interview questions mainly based off my cv/ experience.

The phone interview is very easy going, mainly asking about your experience for the role and availability. There was also one question related to coronavirus. For the in store interview, you fill in relevant paperwork with the interviewer using your right to work documents in the staff room while they ask you about your experience and availability. Then you’re taken up to the shop floor to see how you interact with customers and tasked to build an outfit for a specific occasion. Not sure what exactly they’re looking for as I didn’t get the job and the reason they gave was ‘your customer service just isn’t quite there’ and ‘it comes with experience’. I don’t really believe this feedback as I greeted every customer that walked in and assisted a few on the shop floor, plus have 5/6 years of retail experience...