Lush interview questions

Group interview - 3 parts to it. Testing you skills in a team and on your own. Testing your ability to communicate with others, showing empathy and strong listening skills. Selecting appropriate products to the customer's requirements.

Stage 1: Group Interview There was a group of around 30 of us and the night consisted of taking part in different activities. The first activity we got into pairs and demo'd different products on each other. We had to search the Lush website to find out about the ingredients in the product and what they were used for and use this information in our demo. Used things such as shampoo, body lotion etc. They want to see you are confident at communicating and comfortable touching and talking to others. Product knowledge is not necessary because they don't expect you to know everything, but it is helpful. The second activity we were split into two groups, and in these groups separated into 'hot' and 'cold'. They emptied the gift box shelves and we had to make a new display based on size, what sold well etc. The hot group could only touch warm (red, orange, yellow) coloured gifts and cold could only touch cold (blue, purple etc). Third activity we had to describe a person we knew and then find a gift for someone based on someone's description (e.g. they like sweet smells, they have fine hair, they are girly) and then present this gift and why we chose it. I was then invited to a trial shift 2 days later. Stage 2: Trial shift The trial shift was around an hour. There was a few of us on the shop floor doing the shift and they put us in the bath section to demo bath bombs, bubble bars etc. They showed us at the start how to do demos. All they want to see is your personality and that you can interact well with customers. Again, product knowledge isn't essential but makes it easier for you. Quite intimidating at first but you ease into it very quickly! Two days later they informed me I had the job!