Lowe's Home Improvement interview questions

Applied online, got a call for an interview with the HR a few days later. Then I interviewed with the Assistant Manager the next day before coming back for an interview with the Store Manager three days later. Pretty drawn out, but easy none the less.

Applied on-line; Received call and did a phone interview within a couple of days; Invited in for on-site interview within 1 week; Interviewed with HR manager for site and the Department manager; Questions were behavioral based - Irate customer; Difficult customer; Define time you were asked to do something you did not desire to do; Teamwork example; Multi-tasking; What to do when interrupted while doing task, etc. Challenge I percieved - I have extensive customer service with insurance commercial/ business clients with more of the contact being over the telephone. I appeared to have some difficulties giving stories that the interviewers could relate to on the retail side. Concepts the same - i.e. listening with caring attitude to irate customer; Welcome suggestions of individuals who may have been successful with retail interviews, coming from non-retail background.