Lowe's Home Improvement interview questions

Regarding the face to face interviews, they were all quite predictable and the same regardless the interviewer...clearly stick to the script! Mainly "describe a time when you had a difficult customer; how did you handle the situation? What did you learn?" Mainly looking for how the interviewee handled the response so a numerical rating could be assigned. Interviewers compared results, made a selection/ offer. The answers are of course subjective and the hiring is from the community. Beyond the numerical ratings, unsure if any other factors were considered. Would of course always look in the mirror and evaluate physical presentation before coming to an interview.