John Lewis & Partners interview questions

I had to apply online and then they sent an emailing asking me to choose an interview time on their website. It took just over 2 hours long and there was 8 of us. First we all had to sit room while we were taken in turns to have our 1 to 1 interviews. The interview was pretty easy, short & calming. Once everyone had had their interviews, we were put into groups of 3 or 2 and we had to make a booklet with 5 good customer service points, 5 points on how to handle an upset customer and 3 points on how to get good product knowledge. Once we made it we had to present to to the group. The whole interview/group activity was a great experience and was very calming as well.