J.P. Morgan Customer Service Representative (CSR) interview questions

Applied online and received an invite to an in person interview in the London Victoria Embankment office. Interview started late due to poor time keeping by VP hiring managers. Due to the 30 minute slot a significant amount of time was lost. Questions were asked about my interest in the position and how I would prioritise requests. Although I was able to answer all questions and give relevant examples I found out later that I was not selected. They hired someone with irrelevant experience despite listing the complete exact reason for my rejection. I think it was more of a tick box exercise for them when they already had a favoured candidate.

My last interviewer did not show up. --- My initial interview and communication skills interview turned out great. Applicants were required to attend and complete the final interviews for all opening LOBs (there were 3 openings at that time). I finished my 2 hiring manager interviews/final interviews, and the hiring coordinator told me that I passed and they would offer me the job, but I still need to attend the other hiring manager interview for "flexibility" that was scheduled for 9:15pm. At 9:05pm, I joined the Zoom meeting, but I kept getting a message that the meeting had been locked by the host. I contacted the person who referred me to JP Morgan, and I was told that he had already brought this up with them but was still waiting for feedback. I waited for a few minutes to an hour, hoping that the interviewer would show up. I did not have any other way to reach them aside from the Zoom ID that they gave me. Then, I remembered that a recruiter called me that morning to remind me about my communication skills interview, so I called her and told her what happened, and she said that they are only open from 12pm-9pm. I don't understand why the coordinators scheduled my interview at 9:15pm if that is outside of their operating hours. They should have texted or emailed me for a reschedule or something, but I did not hear any. This was actually the worst hiring process that happened to me. They are very disrespectful of people's time.