IKEA interview questions

filled an application online and got a phone call next day. I called back and the person from recruitment department asked me all the typical competency based interview questions: "have you ever worked with a person who was different from you(ethics, religion, race) - how did you overcome differences?", "have you ever gone above and beyond in your previous job? give specifics" very stressful and fast paced - in the e-mail it said up to 15 min. phone call - nothing about this kind of interview. Well, I wasn't prepared for "grilling" and shouldn't have called back right away. I should have taken time to prepare. At the end he told me they will contact me within 10 days - 2 weeks. After exactly 2 weeks I got an e-mail with an invitation to a "personal interview". I'm going next week - will update.

Applied online Middle of Jan, Call the next day to arrange a telephone interview, Telephone interview quite easy, Why Ikea etc, Emailed the following day requesting I completed an online survey and to confirm I was to attend the assessment centre the following week for an all day assessment. The assessment was 9.45am-4pm which consisted of an introduce yourself, team exercise which involved listening to calls and discussing, then a presentation (it is important to be seen as a team player and also confident) then a 1-1 interview which was 15 questions, What does Ikea mean to you? What does Ikea mean to Customers.. Tell me about a time you influenced/persuaded someone? Tell me a mistake you have made and how you rectified it? I found it very difficult to answer under pressure. then an individual exercise involving taking a call from a fake customer with a problem, writing notes on screen of the call, It was a full on day but remember you are being assessed from the moment you enter till the moment you leave, just be relaxed, friendly, team player. confident but not bossy, and listen to everyone's input.. I was told they would make a decision within 5 days, I got a call the next day offering me a position. Hope this helps.. I prepared as much as possible for the interview..