HSBC Customers Service interview questions

1) Phone interview - background checking 2) Online assessment - test whether culturally fit and suit for the position 3) English assessment - grammar, vocabulary, listening 4) Voice assessment - passage reading: test pronunciation and intonation - topic discussion: test grammar, vocabulary and confidence 5) HR interview 6) Interview with hiring manager

-Applied via Jobstreet -Received call for interview within a week -Went for Interview at 10.30am ended at 4.30pm ( 4 stages ) **English assessment **Voice assessment - spoke to HSBC staff in India, have to prepare a short essay based on given topic and discuss. Read a short article to assess pronunciation and intonation **Interview with HR manager - talk about experience and excepted salary **Interview with Hiring Manager - talk about customer service skill