HSBC Customer Service Representative interview questions

Applied online, completed online situational judgement assessment the next day. Then contacted by a member of the recruitment team to schedule a telephone interview. I chose the and day. This was a very simple interview. Why HSBC, how does this role fit in with your career path, etc. and 3 competency based questions. Got a call the next day to arrange a face to face interview. I was interviewed by one manager who was very pleasant. This interview was almost entirely competency based; 6 competency based questions and a couple of general pereonality questions at the end.