Glassdoor users rated their interview experience at Goodwill as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Project Manager and rated their interviews as the hardest, whereas interviews for Project Manager and roles were rated as the easiest.
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The interview process was straightforward. I went during the store's hiring days. Dressed casually, and they interview you when the manager is available. Simple process, and you schedule what time/day you're available for the interview.
I applied online. I interviewed at Goodwill (Austin, TX) in Jan 2026
Interview
Recruiter first then a panel peer interview with two other Regional directors and one person from HR. This seemed more of a get to know your personality than actual interview for competence.
Interview questions [1]
Question 1
All questions were HR related about leadership style. no questions were asked about P&L, Sales, Shrink.
Process was pretty straight forward. Asked a few questions, shared about my experience, and was able to ask any clarification questions. Good experience even though I didn’t take the role
Interview questions [1]
Question 1
Have I worked in customer service or retail before?