Glassdoor Manager, Customer Success interview questions

Interview was very straight-forward. I applied online and had a recruiter reach out to me shortly thereafter. After speaking with her, I had a phone interview with a hiring manager, followed by a short exercise in which I was presented with a few different scenarios that I might encounter as a CSM at Glassdoor. After completing this exercise, I was set up with an in-person interview at the Chicago office in which I met with a few members of the Customer Success team here in Chicago, as well as video-conferenced in with one of the team members from Mill Valley. After this, the final step of the interview process was a mock presentation done over video conference in which I had to onboard a client and explain to them the value of Glassdoor solutions and how these would be able to help their business. I received a call about a week after this mock presentation letting me know that I was being extended an offer and I accepted shortly thereafter. All in all a great interview process that allowed me to learn a great amount about Glassdoor solutions even before I started work, helping me to be very prepared and hit the ground running from the first day.

Screen call, followed with hiring manager call, and in-person. I was passed to the 2nd round, and in the midst of scheduling the time, when I received an auto-responder of decline. Kind of a surprise considering we were setting up the next round, and of course - no follow up. I am assuming the geography of living in the East Bay was the reason for the decline. Plain and simple - the office is in Mill Valley. Meaning, it is virtually impossible to get there, unless you live in the area, commute an hour plus from SF, or 2-3 hours from the East Bay. Recruiter made it apparent to expect to be in office everyday. It will be hard to attract top-talent unless you open up an office in SF, or acknowledge that working remote part of the time, will be a reality for most.