They asked basic interview questions. What is a time you experienced great customer service? Name a time you received bad customer service. Name a time you gave excellent customer service? What do you consider the most important part of customer service? They will ask about your sports and fitness history.
Interview questions [1]
Question 1
They asked what questions I would ask a customer to help them find the product they need.
I applied online. The process took 4 weeks. I interviewed at DICK'S Sporting Goods in Aug 2014
Interview
3 interviews. 4 week process. Lots of back and forth communication. First interview was with a sales associate advisor. Second was with a team leader. Third was with store manager. All very kind. They just want someone who cares about the customer on a personal level.
I applied online. The process took 4 days. I interviewed at DICK'S Sporting Goods (Jacksonville, FL) in Aug 2014
Interview
I applied online on a Saturday and got the call on Monday to come in for an interview on Wednesday. I first interviewed with the apparel manager, and the interview was very laid back. He asked about my experience, what my favorite sport was and if I played any, and then asked me some situational questions. It was over in maybe 30 minutes, and it felt very comfortable and natural. At the end he had my take an honesty test which I passed and then he set me up with an interview for the next day with the store manager. He was a little more serious but the interview still felt pretty laid back since he kept getting questions asked at him left and right from everyone in the company. He first went over how big the store was, how many products they sold and what he was looking for in his new hires. Then he "quizzed" me (just a question or two) about my sport, volleyball, asking me what the popular brands were for that sport and what the latest and greatest things were happening in that particular sport. Then he asked me more behavioral questions, and next thing I knew he was calling back the apparel manager and he was saying I got the job!
Interview questions [1]
Question 1
No difficult questions, all situational, just be honest! And be especially honest about if you've played any sports. They'll ask you detailed questions about them!