I applied online. The process took 2 months. I interviewed at Centene (Sacramento, CA) in Aug 2023
Interview
The interview consists of customer service and background knowledge of healthcare. During the interview, you should provide many examples of helping a customer, apologizing for any mistake, and being a good listerner.
Interview questions [1]
Question 1
Tell me about yourself. Do you have any background knowledge of healthcare? Do you have call center experience? Explain to me when you were working with a difficult customer.
I applied online. I interviewed at Centene (Orlando, FL)
Interview
Mainly personality trait questions and some professional work environment questions. Pretty straightforward. Two interview managers. However not intimidating at all. They did ask the basic customer service interview questions that you would normally get. Very easy to prepare for.
Interview questions [1]
Question 1
Name a time when you had to deal with an irrational client
I applied online. I interviewed at Centene in Nov 2022
Interview
After I submitted my application a University Relations team member reached out to me within the following week. We then set up a 15 minute phone screen to get to know one another and they referred my application and resume to several other positions than the one I originally applied for. They felt that I could fit on several different teams. About a week after the phone screen I was sent an email asking for my 30 minute interview availability (they were over zoom). After sending my availability I was contacted a few days later for a time confirmation. A few days later I had my interview with a panel of two. They were fantastic and very passionate. They asked great questions and gave me more than enough time to answer and ask my own questions. About two weeks later I was sent an email stating I had gotten the job. Centene is a large company that is always hiring hundreds of people at a time so the process may seem like it takes a little linger than usual, but it is definitely worth it.
Interview questions [1]
Question 1
Tell me a time that you were put in an uncomfortable situation where you had to solve a problem that may have a significant effect on the project you were working on