Phone screening by HR. Phone interview with hiring manager. Visit to HQ to interview with hiring manager, their boss, and 2 subordinates, plus HR. Tour of building. They were interviewing 2 others at the HQ during the same 1/2 day, and the 3 of us were rotating interviews with the same people. That was awkward. Depending on your rotation, you could have finished with the big boss or the potential subordinates.
There were no behavior-based questions, just old-school questions like "tell me about yourself." Other than the weird rotation, this was a very conventional process.
I did not get the position, but looking back this is a real blessing for me. You may discount my comments because I did not get the job, but after hashing out my experience with friends and colleagues, my takeaway is the company acts as if they care much more about their building and their process than their own people or prospective employees. Small clues: I was asked to move my car from the surface lot in front (which was empty- and was to remain empty all day - I asked) to a parking deck. The security system and check-in process shows off their products, yes, but one is made to feel like a shady character in a TSA line. Carrier made little effort to sell the company to me, and absolutely zero effort to make any personal contact to tell me the bad news. Guess what, even potential employees are potential future customers.
Given the company is in the middle of spinning off from UTC as parent company, I asked if there was any concern/what is being done about employee morale during this time of massive change and uncertainty. The answers lacked any sense of candor - oh, no everyone is fine with it. They seem to be intensely focused on their upcoming spinoff and what the big boss wants (it came up in each interview, unprompted). With hindsight and trying to be generous, I know they are very busy hiring a lot of people, and the spinoff is huge, so maybe they are just slammed, but it the human touch is a casualty in their process.
3 days after the on-site visit, I got an automated "ding" email indicating I would not get an interview (?) so I called the hiring manager to clarify, just to be sure this was goodbye. I also emailed the hiring manager, whom I had interviewed with twice, got no answer or reply to email or voice mail. No response or help from admin or the subordinate managers I interviewed with. Like there's a company policy against communicating, even a little. I was not completely sure I was "out" because the ding letter seemed like it could have been a computer glitch, and it put me in the weird position of "stalker". I know the job seeker has to bring the energy to the situation and they all have day jobs, but wow, they were really not responsive at all. And, after about 6 weeks I still have not been reimbursed for my travel expenses.
UTC/Carrier has an awesome market position and great products, plenty of interesting challenges, and a beautiful and impressive headquarters, but the culture is what matters if you want to feel good going to work every day. I think they are going to be an uncomfortable place to work for a period of time, while they spin off.
Given their conventional interviewing process, I'd say as long as you click with their clique, you would be fine working there. But despite having a nice gym and cafeteria, and a super clean parking lot with no oil drips on it, they will need to improve their employee experience to really blossom. I wish Carrier luck. It's a legendary brand. I'm glad I'll be watching from the outside.