Phone interview with Department head to see if your a good match if not then they will send you to a different manager to see if your a better fit there. Then you will have a in person interview aswering a couple questions about your self and how you handle customer service issues afterwards a quick sales scenario on the lot to finish it.
I applied online. I interviewed at CarMax (Dallas, TX)
Interview
You'll have a few rounds with three different managers, and then one mock sales presentation. Typically, you'll know if you're hired the day of. They want to know how you'll connect with the customer, so make sure you're listening to what they're presenting to you from their end.
Interview questions [1]
Question 1
When is one time you went above and beyond for a customer?
I applied online. I interviewed at CarMax (Los Angeles, CA)
Interview
A pretty long process that can take a few hours. Up to 6 hours meeting with 4 different sales managers that ask you pretty basic straight up questions. There is also a role play if you make it that far.