The application process is cumbersome and antiquated. After the initial application, I get an email that says my application isnt complete. I go to the , not so easy to find, link. Its one of those behavioral/situational questionaries.
I thought, ok, these are really pretty useless and a horrible indicator of actual performance or personality, but Im here, so why not. I start to answer some of these and notice the process indicator at the top matching the number of items ive gone through, basically showing there would 100 of these. Really, 100?? Who has time for that?
They probably think this is a way to understand and per-qualify people, but it actually does the opposite. Any experienced or qualified person would be insulted by this lack of personal consideration and also understand how useless these things are...leaving the desperate and less experienced to actually do this.
That tells me all I need to know. And BTW, Ive purchased a car from CarMax and enjoyed that experience.
Interview questions [1]
Question 1
If you were in this or that situation which of these four options would best describe how you dealt with it.
I applied online. The process took 2 days. I interviewed at CarMax (Roswell, GA) in Aug 2020
Interview
Very extensive online questionnaire. Takes about 1.5.hours. set aside your time
Once you complete it, a Sales manager will call you for a screening interview. You have passed the first part. Your in store interview will be conducted by two different sales managers and you will be asked to step outside and begin the sales process with a potential buyer. Look on You Tube for a few examples of what CarMax is looking for. It is a fact finding mission which begins with the customer to get their car appraised. You are looking for clues to begin to connect. Such as bumper stickers that might give you a topic to ask them about such as a bumper sticker for a child's sport or school ... CarMax will want you to ask them to tell you about it. OH I see you have an honor roll student ... what grade is your.child in? It might give you a chance to say ... are you looking to purchase a new family car?
Then you will be asked to help.sell the features and benefits of a car they choose. Relax and be friendly and smile. If you goof up it's okay to stop and say oh gosh ... I'm a little nervous, I meant to say .....
Then they will either say ... thank you. Will Call you. But if they love you ... you will meet.with the store manager. You will do a urine sample for a drug test. And offered a job. It happens fast. It's a 7 day a week work store, know that weekends and nights will. W mandatory. If you ask for special treatment, its almost impossible for them to accommodate your schedule. There are some stores that offer part time but rare.
Interview questions [1]
Question 1
Tell me about a difficult customer and how did you handle it.
Are you okay with working a varied schedule that includes nights and weekends.
I applied online. The process took 4 days. I interviewed at CarMax (Atlanta, GA) in Jun 2021
Interview
The interview process was long more so the wait for managers to get to me. The questions were simple interview ones that you get at all jobs. As well as the drug test was a mouth one so it was easy.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer.