I applied through an employee referral. The process took 3 days. I interviewed at CarMax (Austin, TX) in Aug 2016
Interview
First submitted application online, got a call back to schedule a phone interview, phone interview was very basic, was asked to do an in store interview at the end of the call. The in store interview was about 3 hours long, as other interview reviewers said, the in store process begins with a quick online criminal history test (have you ever raped, killed, stole, done drugs, etc.) Then I met with 2 managers separately who explained the employment and asked basic interview questions and asked questions about the criminal history quiz and prior employment. Afterwards I had a 2 on 1 interview in which I was asked situational questions that were about specific instances where I helped a customer or sold something they were not initially interested in. After that I went and did a mock sale. In the mock sale they're not looking so much at your vehicle knowledge but more at how you build rapport with a customer. You are given a sheet with basic clues about the imaginary customer who is role played by a manager while another manager takes notes during the sale and they expect you to try and build on that knowledge. After the mock sale I had another meeting with a senior manager who left and then came back for one more interview in which he explained the pay scale ($160 per car, $100 for a warranty, $50 for gap insurance, and a varying amount for accessories like bluetooth, leather, etc.) These amounts will increase for those in the presidents and directors club. In the final interview I was offered the job and immediately given an oral drug test. Overall the process was very simple and everyone I met was very friendly and I look forward to working with them.
Interview questions [1]
Question 1
Describe a time where you went above and beyond to help a customer
I applied online. The process took 2 weeks. I interviewed at CarMax
Interview
Lengthy, but expected, after all you will be given access to some very expensive cars. That's not even counting all the private information you will get from customers, S.S. #'s etc. First was the online application, short test. Second was a phone interview. Third was a long online test. (Then another call just to clarify what you stated on the online application LOL.) Last was the in person interview. On the day of the in person interview, bring driver’s license of course. Then they did a "Role playing" which entailed pretending to sell a car to one of the managers, which takes about (5-10 minutes) not hard, (just fake it till you make it.) Then another conversation with another manager, where they offer you the job. Then off to another room for the drug test, they give you a mouth swab and they send it to lab (no more peeing in a cup). Fill out authorization for background check. More forms to fill out etc. etc. My in person interview took about 3 hours. Dress nice but be in something that you can move around in for the role play (not too dressy), you can see on the Carmax website etc. that they dress very casual.
Interview questions [1]
Question 1
Tell me about a specific time you sold a customer something that they were not sure about.
Very informative. Interviewer used his time to ask questions as well as give interviewee opportunity to ask questions as well. They provided ample information about the company, the position, and the type of work it entails. Interviewer also gave plenty of time to go into detail abkut youe previous experience and how it fits what they are looking for.