I applied online. I interviewed at CarMax (Dallas, TX)
Interview
You'll have a few rounds with three different managers, and then one mock sales presentation. Typically, you'll know if you're hired the day of. They want to know how you'll connect with the customer, so make sure you're listening to what they're presenting to you from their end.
Interview questions [1]
Question 1
When is one time you went above and beyond for a customer?
I applied online. I interviewed at CarMax (Atlanta, GA) in Jan 2018
Interview
Phone interview is first then in person. You play out a scenario with a pretend customer. They test your typing speed also. Overall almost two hours more or less if there is others interviewing.
I applied online. I interviewed at CarMax (Rockville, MD) in Aug 2020
Interview
Telephone interview - not sure if this was as a result of COVID-19 or if this is general practice. Very informal, only about 2 or 3 questions asked. Job offer was made on the phone.