The process took 1 day. I interviewed at Capital One in Feb 2009
Interview
I went about five minutes early to chat with the interviewer and he seemed relaxed. The case was about call center improvement when they had two kinds of customer service agents (regular and advanced). He pointed out simple math errors I made but when I really got stuck conceptually, he didn't really help much. The total interview took about 30 minutes.
Interview questions [1]
Question 1
How do you improve a call center with two different types of customer service agents?
I applied online. The process took 2 weeks. I interviewed at Capital One (Shreveport, LA) in Aug 2010
Interview
He was a real laid back interview. It was with a branch manager. He said he had others to interview but he would call me. No interview guidelines, just friendly conversation. Asked about the things on my resume.
The process took 4 weeks. I interviewed at Capital One (Richmond, VA) in Jul 2009
Interview
Analyst Tests (math, verbal, reading skills, interpersonal behavior), Phone interview, Interviews with the group (consisting of behaviorial interviews, job fit, and 2 cases assessing analytical skills, understanding of the business, and decisioning process).
Interview questions [1]
Question 1
Break-even analysis case that considers credit card revenue items, costs, change in fees, change in population, and product cannibalism.