I applied via the BK website and was contacted a few days later for a 30 minute preliminary phone interview. They asked basic tell me about yourself questions that test your ability to speak coherently. If you pass they ask you to take online assessments, a personality test and a business/critical thinking test. For whatever reason I had to take the personality test twice. I like to think it was because I seemed too good to be true, but I imagine they wanted to check for consistency. The business test consists of basic math and logic.
I had a webcam interview. They start by asking you a few basic questions to warm up then jump into a series of situational questions. Your are asked to assume the role of a restaurant general manager and how you would deal with disputes, unhappy customers, unruly employees, etc. Then the interviewer will ask you if you have any questions. Have a good arsenal of questions lined up because this part is about half of the interview. Following my questions the interviewer asked me to run them through my resume and experiences ("tell me about a time..."). The interview concludes with your final questions and a brief rundown of how the rest of the process will play out. The whole thing takes about 45-60 mins.
I was told it would take about a week or two to hear back from them but I got an e-mail passing me on within 48 hours. My best advice for someone applying for this position is to make yourself appear well suited for the industry. I was contested on my lack of QSR experience and told that people who had not worked in that industry before typically do not perform as well. Luckily I was prepared for this, but you need to make your personality and experience seem relevant to their business.
My biggest complaint about this process was the duration, but they claimed there were a number of atypical hitches in the process that dragged out some of the steps (sick employees, system upgrades, etc.). Also, DO YOUR RESEARCH! BK has changed a lot in the past couple years and they like candidates who are aware of current events. It is true that they outsource their recruitment. I think this causes some confusion over some of the details; however, I don't think they are intentionally lying. It would be more professional if their facts straight though. The recruiter was extremely helpful and friendly. My questions were always answered quickly and completely.
