Amazon Senior Customer Service Representative interview questions

TMAT you realized you needed a deeper level of expertise? TMAT you received tough feedback, how did you handle? Give an example of obstacle you had to overcome to achieve results Marketing Case Study and Actions There was a pricing error, some customers were overcharged, some undercharged - How would you handle? TMAT you took a project outside of your scope? TMAT you had to make a decision but data was not there, risks etc?

All questions are related to Amazon principles - it is expected to describe a situation in your work experience you acted on this principle. Note: in the second phase you need to answer with up to 10 different experiences. (5 interviewer-2 question on different principles)