Amazon Senior Customer Service Representative interview questions

Amazon gives you plenty of info to prep for your interview. If you take it seriously and you make sure to have specific examples for all of their behavioral questions you should do fine and if you truly are a qualified candidate you should get an offer. That being said, you can be interviewed by 5-6 different people over the course of 5-6 hours who each ask 3-4 questions. Having up to 24 specific examples to tell a detailed story about with quantifiable results that you can tie back to Amazons leadership principles is A LOT to prep for. If you REALLY want to work for Amazon come to the interview over prepared: Study STAR method and have specific STAR answers prepared in advance for as many potential STAR questions that you can think of/research/find examples for). Also know the Amazon Leadership Principles and make sure you can identify which principle the question you are being asked can be tied back to. So that in your answer you can stress how your actions and quantifiable results tie back to that leadership principle. If you are not sure if you want to work for Amazon, I would recommend don’t go through with the interview process. It’s a lot of time to invest in something that you’re not even sure you want. And if you don’t spend the time preparing it will show and you won’t get the offer.