Amazon Customer Service interview questions

I applied online and was contacted over the phone before the week was over. This initial contact was also a 30 minute screening interview that consisted of questions about my background and behavioral tests. I was offered an in-person interview. At the compound, I was given a skills test which consisted of my ability to navigate the internet and Amazon's site. After printing off the test I was able to have my one-on-one. The HR rep was nice and really sold me on working for Amazon with tales of perks and international travel. I mentioned something in my background and she perked up and I had to make a split second decision whether I should pursue it or not. I told her of an interest and I knew there was an opening in that area available that paid handsomely. Alas, I thought I might look like a flake and told her it's an interest but I'd rather focus on what was before me. She liked my answers to the behavioral questions and it was more than obvious that I got the job based on her reactions and the fact that she recommended me for a better position with higher pay. A couple of days later I was offered the position over the phone and I accepted.

i received a telephone message from a pleasant HR rep and it was followed up via e-mail I responded via e-mail and gave a range of dates and times for availability for telephone interview. Within 48 hours I had a phone interview (another HR associate) that lasted 40 minutes in duration. The HR rep was pleasant, thorough and adept at making one feel comfortable. After some common preliminary questions, Can you legally work in U.S., etc all shifts, all days, etc. then the meat of the interview. Some questions: Tell me about a time how you had to solve a problem that took indepth analysis. How did you manage underperforming employees? Why work for Amazon? Why did you leave your last company? And then I had time to ask a couple of questions.