Amazon Customer Service interview questions

Submitted an application online, was too young at the time to be hired. Recruiter reached out a year later. Not too responsive via email. Video interview - 3 timed videos. Video interview about 1.5 hours with 3 different people. Offer came in about 2 weeks and location about 2 months later.

The interview was done via email, it was a long tedious process without much help or information. The interview consisted of you taking simulated calls and mock scenarios from customers. I feel I did well, as I've been in customer service/account management for over 10 years. The system seemed fairly easy to navigate, even though I'd never seen it before. Well I then waited weeks and weeks and months. Finally I heard back from Amazon. The response came about 5 months after I had applied. I didn't get the job, no explanation other than I didn't get the position. After almost half a year, I totally forgot that I applied.