Customer Service applicants have rated the interview process at Amazon with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 63.8% positive. This is according to Glassdoor user ratings.
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. I interviewed at Amazon (Bristol, Inglaterra) in Sep 2022
Interview
It was pretty straight forward simple questions..
They ask about your previous customer service experience.
Scenario base questions such as how you will deal with an angry customer on the phone
Interview questions [1]
Question 1
Describe how you will deal with a pissed off customer on the phone
I applied through college or university. The process took 1 day. I interviewed at Amazon (Mangalore) in Mar 2024
Interview
Amazon’s hiring process is structured to evaluate both skills/experience and culture fit, especially through its Leadership Principles
Key components are:
Online application
Initial screening (could be assessment, recruiter/phone screen)
Interview loop (onsite or virtual)
Decision/debrief + offer or rejection
I applied through a recruiter. I interviewed at Amazon (Hyderabad) in Apr 2021
Interview
The interview process was quite smooth and not very difficult. The questions were basic and mostly related to customer service scenarios. It is easy to crack if you are well prepared, so please go prepared.