Alorica Customer Service Representative (CSR) interview questions

on describing the process i would say it was some what intense as i must say i went through at least a minimum of three (3) separate interviews which the last one was in the setting of a groups panel the recruitment process was very intimidating however i manage to handle my self well thus i was successful and had received the job.

To me it was kind of stupid because the interviewer asked questions about customer service and we did a role playing question of how I would react to a customer calling. I didn't get the job because my responses were slow and I didn't want to do the role playing anymore. It seems kind of stupid doing that when I should learn all of that during the training process plus I have never did anything with being a customer service representative so I wouldn't know