Alorica Call Center Representative interview questions

Easy interview process, took a month after getting offered before starting though, other than that everything went smooth. During the interview they want o get a feel for how good at conversing you are as well as the verbage / professionalism that you user and display.

The interview process was straightforward but a bit lengthy. First was an initial HR screening where they asked about my background, previous work experience, and schedule flexibility. After that, I took an assessment that included grammar, typing speed, and a short behavioral test. Then I had a mock call, where they tested my communication skills and how I’d handle an upset customer.