Alorica Customer Service Representative CSR interview questions

Interviewed with a group of 20 people. We were asked two question about customer service. "Name a time when you provided excellent customer service" and "Name a time when you received excellent customer service". A few were called to sit in their hot seat where they asked more in-depth questions. If your name was called, you were asked to leave. Those who remained in the room were hired. We filled out our paper work and if we passed our drug test we started training on the date assigned by HR.

Recruiter contacts you on the phone for about 30 mins. Next you come on site and interview with a team Manager. Then you have the job - that easy.