Customer Service applicants have rated the interview process at Alorica with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 58.8% positive. This is according to Glassdoor user ratings.
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I applied in-person. The process took 2 weeks. I interviewed at Alorica (Cutler Bay, FL) in Jul 2017
Interview
Walked in and they asked what department you'd like to work in (e.g insurance, Directv, etc) which is guaranteed as people work and resign non-stop. Then the interview process a couple of days after.
Interview questions [1]
Question 1
Let's day a technician who came in to install a satellite gets mud all over a customer carpet. She then calls Directv complaining about her dirty carpet, what would you say to her as a customer serivce representative?
I applied online. The process took 1 day. I interviewed at Alorica in Nov 2018
Interview
The interview is super streamlined, but lasts about 4 hours if you go through all the steps in the process- there is a computer literacy & typing test, first interview, second interview, & then you fill out information on-line.
Interview questions [1]
Question 1
The questions deal mostly with how you have either dealt or how you'd deal with certain customer service situations- mainly about angry customers. It's literally the same question repeatedly, just worded differently.
I applied online. The process took 4 days. I interviewed at Alorica (New York, NY) in Dec 2016
Interview
It was seamless. There were basic questions about scenarios in my previous jobs. The recruiter asked a lot of questions about my previous work experience. For example: How did you handle a situation when you had an irate customer?
Interview questions [1]
Question 1
What are your goals when performing customer service?