Fill out online application. Receive phone interview asking a few questions (these will be similar to the questions asked 1-on-1). If acceptable, a skills test will be e-mailed. Fill out and complete. There is mainly personality questions but a little bit of graphical analysis as well. You will be notified immediately if you pass or fail. Afterwards, you schedule a 1 on 1 with someone at Allstate. They will ask you very similar questions to the phone interview. They fax this information off to HR who makes the decision to hire, they cannot make that decision themselves. HR will take a while depending on the hiring volume (took me about 2 weeks) and then they do a job offer contingent on background check and drug test. YOU HAVE TO TAKE THE DRUG TEST WITHIN 72 HOURS. They will set everything up for you.They are worth the trouble though ^_^