Air Canada interview questions

What interests you about the Customer Sales and Service Agent role with Air Canada?

Tell us about a time when you offered excellent customer service to someone. What did you do specifically? Why did you do it? What was the outcome?

Customer service is very important at Air Canada, tell me about a time when you dealt with a customer who was angry about something that did not meet his/her expectations. What was the situation? What did you do in this situation? What did you find difficult? What was the outcome? What are some of your “tricks” to help appease an angry customer?

Tell me about a time when you were a member of a team of people that was not cooperating and working as well together as they should. What did you specifically do to help the team? What was the situation? What actions did you take? What was the result?

We are generally very appreciative when someone offers to help us out when we are busy. Tell me about a time when you helped someone who was very busy. What was the task? Why did you offer assistance? What did you do? How did the other person react? What was the result?