Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 1 week. I interviewed at Air Canada (Edmonton, AB) in May 2015
Interview
I applied online. They call me the next morning and scheduled a first interview for the day after. Then i passed the general knowledge test and the linguistic test. Ended with an skype type interview with a very kind lady. Just smile and show them that you care, they are very nice people.
Interview questions [1]
Question 1
What makes you interested in customer service for Air Canada?
What achievement are you the most proud of?
these basic kind of questions...nothing new
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sep 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).