I applied in-person. The process took 4 weeks. I interviewed at Air Canada
Interview
Tell me about a time you received negative customer feedback. What could have been done to make it better?
Tell me about a time when you ensured that a customer was pleased with your service.
Interview questions [1]
Question 1
Give me an example of a situation in which you provided excellent customer service.
The progress was lengthy. I had 2 interviews excluding the phone one. It took a while before I got a call back to get a response. The benefits seem nice though.
I passed 5 interviews (4 for each language}
The general one was long and they asked me some treaky questions.
At the end, they explained to me all about the position and they gave me the opportunity to asked them questions.
Interview questions [1]
Question 1
What were my goals?
Describe how did I improve myself in previous jobs?
One on one sit down interview with an interviewer. The person asking different questions. It does include role play, explaining what is expected and the schedule is base on 24/7 industry