I applied online. I interviewed at Air Canada (Toronto, ON) in Feb 2019
Interview
Applied Online
Received a phone call from recruitment the next day, she asked a few questions and invited me to the F2F which was two days later
F2F- you attend a recruitment session in which you sign in and hand over all ID requests and are given a number, from there you and everyone is seated in a room in which you fill out a few forms and are given a presentation on the company. Once finished they randomly calls numbers for your F2F. Once completed you go back to the room and wait for the group scenario. In this case groups of 4 were called and you have to tackle a situation given and demonstrate team work and explain how you would address the situation at hand. After this you go back to the room where everyone is and wait for your number to be called with a bunch of other hopeful candidates.
At this point you are either told that you will be called or emailed in 2-3 weeks (a sign you didn't make it or you may eventually hear from them is someone doesn't accept the training or doesn't pass training)
Or
you are given a medical and a language assessment if your 2nd or native language is available to be tested.
I have my medical next week so the process continues.
Interview questions [1]
Question 1
What makes you impatient?
How do you handle a request that you cannot accommodate?
What characteristics do you think an FA should have?
Why do you want to be an FA?
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.