Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 3 weeks. I interviewed at Air Canada (Montreal, QC) in Apr 2018
Interview
I first got an online interview, then 2 telephone interviews (one about your experience and skills and one to test your language skills), a f2f interview and finally an online assessment. The whole process took about 2-3 weeks, which was a lot shorter than I expected. The response time was also quite fast, after the phone interviews, I got a call the next day right away to set up a f2f interview. The f2f interview was the following weekend, which only gave me 3 days to prepare.
After all of the interviews, I got an email to do an online test which was quite easy, however the GIA test could sometimes be tricky in some parts, but it's not complicated by any means. The next day I got an offer right away, they told me it would take about 2 weeks to let me know, but it only took 3 days. They called me and told me that I got accepted. It is a lengthy process with many steps to take, but it is worth. Just take the time to prepare beforehand, do online research and do practice questions.
Best of lucks on the interviews!
Interview questions [1]
Question 1
-Tell me about yourself.
-Tell me about a time you've disagreed with a coworker.
-Why you over other candidates?
There were a lot but I can't remember them at the top of my head.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sep 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).