I applied online. The process took 7 months. I interviewed at Air Canada (Vancouver, BC) in Oct 2016
Interview
I applied online and got a call few weeks later. I had a 20 mins telephonic interview asking different types of customer service questions. They then schedule you for a telephone language testing. I then got a call few months later for an online personality and IQ testing. After that I then got a call for a face to face interview. This whole process took 7 months for me. the face to face interview was a breeze. Just do a lot of research on youtube and google. A lot of customer service questions and how would you handle them. First its 1 on 1 with an HR person. The next is a group play and around 4 HR persons writing and observing you. After the interview we were told that we would get to know if we got through in 4-5 weeks. So I am still waiting. Praying for a positive outcome. They say 4-5 weeks coz they do a security check on all their new hires so it takes a while.
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.