I applied online. The process took 4 weeks. I interviewed at Air Canada (Toronto, ON) in Aug 2016
Interview
Applied online on Sunday night, got a phone interview Monday morning. After a basic phone interview I was asking to do an online assessment. (I already completed the language test for FA and didn't need to do it again). My interview was on the Wednesday. Interview was short and sweet. Waited 4 weeks to get my offer.
Interview questions [1]
Question 1
A couple comes in, and is unaware of baggage fees. How do you explain to this explain couple that they need to pay for the luggage fees, even when they're loyal customers.
Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sep 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).