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      Customer Service Representative Interview

      Dec 4, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADT

      Interview

      Amazing! Offered the job on the spot! One video interview by yourself answering questions. One interview over the phone. They give you 48 hours to accept! If not offered the job on the spot it can take up to 72 hours to hear back.

      Interview questions [1]

      Question 1

      STAR method. Look it up on Youtube
      Answer question
      2
      avatar
      ADT response
      4y
      Thank you for sharing your positive feedback regarding your interview for a Customer Service Representative. We are happy to hear that you had an amazing experience and appreciate you sharing the details with others who are interviewing for this role. Welcome to the ADT family!

      Other Customer Service Representative Interview Reviews for ADT

      Customer Service Representative Interview

      Apr 28, 2025
      Anonymous employee
      Savannah, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at ADT (Savannah, GA)

      Interview

      The interview went well and the recruiter was easy to talk to. I had a great experience with the interview and they made sure my questions were answered. I’d recommend them to a friend

      Interview questions [1]

      Question 1

      Name a time you had to deal with an upset customer
      Answer question

      Customer Service Representative Interview

      Dec 12, 2024
      Anonymous Interview Candidate
      Wichita, KS
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADT (Wichita, KS) in Dec 2024

      Interview

      Video interview asked standard questions very laid back and always be prepared before hand research adt and customer service representative questions. Why you would be a good fit how to deal with angry customers

      Interview questions [1]

      Question 1

      Greatest weakness, they ask the star questions
      Answer question

      Customer Service Representative Interview

      Mar 6, 2024
      Anonymous employee
      Knoxville, TN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at ADT (Knoxville, TN) in Jan 2024

      Interview

      The interview process scared me a little because i had to role play and was not expecting that especially not really knowing my role. It all worked out for me though

      Interview questions [1]

      Question 1

      name a time you dealt with an upset customer. what did you do to calm them down and what was the outcome
      Answer question