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      Collections Representative Interview

      Feb 22, 2019
      Anonymous employee
      Jacksonville, FL

      Other Collections Representative Interview Reviews for ADT

      Collections Representative Interview

      Feb 11, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at ADT

      Interview

      Quick and easy. I did the first interview over the phone. The following week, did a video interview. Third week I received offer over the phone then all the info was emailed to me as well

      Interview questions [1]

      Question 1

      Basically your experience dealing with customers and past due accounts
      Answer question
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at ADT (Jacksonville, FL) in Feb 2019

      Interview

      Met with collections manager, he was very friendly and conversational. He guided me through every step of the interview process which included company overview,department overview,basic questions about roles with previous employers, then 5-6 situational STAR Method questions.Afterwards, there was an opportunity to ask questions of the interviewer.

      Interview questions [10]

      Question 1

      3 primary responsibilities from your past two positions?
      Answer question

      Question 2

      Likes and dislikes of past 2 positions?
      Answer question

      Question 3

      Why did you leave each position?
      Answer question

      Question 4

      Category: Persuasion. Name a time when you had to persuade someone to see things your way.(STAR Method)
      Answer question

      Question 5

      Category:Dependability. What was the attendance policy at your previous employer? Name a time when you needed time off and how you handled it. (STAR Method)
      Answer question

      Question 6

      Category:Communication. Name a time when you had to speak with an irate or frustrated customer. (STAR Method)
      Answer question

      Question 7

      Category:Negotiation. Name a time when you had to negotiate with someone on the job. (STAR Method)
      Answer question

      Question 8

      Category:Accountability:Name a time when a manager or supervisor provided performance feedback and how you handled it.(STAR Method)
      Answer question

      Question 9

      What do you know about ADT?
      Answer question

      Question 10

      Why would you like to work for ADT?
      Answer question
      avatar
      ADT response
      7y
      Thank you for your review! Every individual in the company plays a role in what we do each and every day. We are very proud of the work we do and excited to have you as part of the team.