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      Customer Technical Support Representative Interview

      May 15, 2026
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at ADT (Atlanta, GA) in May 2026

      Interview

      Received an email to complete an online assessment that consisted of roughly 5 different sections, received an invite to complete an AI powered video interview same day. The interview allowed for 1 retake and did not pause after questions. About two days later received invite for zoom interview with live person - the final interview last almost 30 mins where we discussed the job and she asked recruiter asked 3 final questions . I received the offer 2 days later.

      Interview questions [2]

      Question 1

      Can you tell me about a time where you had to deal with an upset customer and how did you calm them using SAR method.
      Answer question

      Question 2

      What are some things you do to decompress after a dealing with a difficult customer?
      Answer question