ADT Customer Care Representative interview questions

Saw the ad online, called and got an appointment for an interview a few hours later. Waited for about 45 mins to be interviewed even though i got there 15 mins early. Finally i get called in to a meeting room, the Manager gave a 30 min description about ADT and what they do at that particular office. Then i had to wait 15 mins more to get a on on one interview with the Manager who was nice but not straight forward as to what exactly the job description is and what to expect. He seriously was dogging my questions which made me feel uncomfortable with the whole thing.

A very jolly lady called me from HR, she did a pre-screen phone interview just asking me details about my job experience listed on my resume. You are required to be able to type 20wpm. She called me on a Thursday and set up my interview for that following Wednesday. I went in for the interview which I arrived 15 mins early to and the HR lady came right out to get me she had me take the tying test first which is times for 5 mins and its a large paragraph and the sentences are very close (so be careful not to skip one or mix them up) it was very easy once finished I rang a bell she came and walked me to a small room( she told me to expect to be asked situational questions and give examples) where I was interviewed by a Manager who was very nice and dressed in jeans ,tshirt and tennis shoes. She was very detailed and helpful.