As my headline has stated, iRobot used to be a company where people respected each other and treated each other as humans.
Between late 2019 and 2021 you will notice a big shift in executive/VP hires and exits. Unfortunately, several of those that were hired in, came from "big name" corporate companies and that was the beginning of the end. With their history, they brought with them a culture of blame, office politics and focusing only at the bottom line of profit margins.
Speaking specifically to the Customer Care department, this was very much the case once this department recruited a new "leader". Unfortunately the leadership of Customer Care embodies the most toxic corporate culture by clear definition. Each and every member under this department is questioned on what they do with their time, by the second and by the hour. Everyone is treated as hourly employees and there is no professionalism or respect given. Your value to this dept under this leadership is based solely on how good you make them look, despite how many hours you put in.
Not only that, but terrible executive decisions were made within this department to undergo drastic changes and shifts as it relates to massive system migrations not only for internal employees but also for the call centers (these are TWO examples! Not a single system change. Two systems.). You may ask yourself why would this decision be made, all within a 6 month period? To allow the leader of this department to look fantastical to get elevated into a VP role, that's why.
This department alone has seen massive turnover in the past 2 years and it's for this very reason. People are not respected or treated as humans. Your self worth is questioned daily and because the leadership truly has no idea the hard work that you're doing, nor do they care to spend a few minutes to understand it, you are put down by them when they feel you aren't putting in 40+ hours a week. Comments get thrown around such as "This should only take you 4 hours, what are you doing with the rest of your time?" or "If you're unhappy, leave, you're replaceable".
It truly is disappointing what an unreasonable blame culture iRobot has shifted towards as they used to be the startup-vibes-fun-workplace. Many have expressed all of which I've written here to HR during exit interviews, and yet nothing has been done.
Do yourself a favor, name recognition isn't worth this corporate culture.
